Privacy Policy

At Veera Group of Hotels (which includes Veera Residency and Veeras Inn), we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a stay with us.

1. Information We Collect

We collect personal information that you provide to us when you make a booking, query, or submit a form on our website. This includes:

• Name, email address, phone number, and mailing address.
• Dates of stay, property selection, room choices, and number of guests.
• Identification documents (such as Aadhaar or passport) required at the time of check-in.
• Payment transaction details (we do not store credit card credentials directly on our servers).

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your room reservations.
• To send you transactional emails, WhatsApp confirmation alerts, and booking updates.
• To respond to customer support inquiries or direct query forms.
• To comply with regulatory police reporting requirements for guest check-ins (Form C for international guests).
• To improve our services, website usability, and guest experience.

3. Data Protection and Security

We implement appropriate technical and organizational measures to maintain the safety of your personal information. Your personal data is stored in secured databases, and direct communications (such as payment widgets or booking engines) are encrypted using Secure Socket Layer (SSL) technology.

4. Sharing of Information

We do not sell, trade, or transfer your personal data to outside parties, except for trusted third-party services that help us run our website and booking engines (such as CloudHotelERP or WhatsApp integrations), under strict confidentiality agreements. We may release information when required to comply with Indian laws and local police regulations.

5. Cookies Policy

Our website uses basic cookies to enhance user experience, such as saving check-in/check-out date preferences in booking forms. You can disable cookies in your browser settings, though some features of our site may not function optimally as a result.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request deletion of your data once it is no longer required for legal check-in compliance. Please email us at info@veeraresidency.com for any database queries.

7. Contact Us

If you have any questions about this Privacy Policy, please contact our administrative desk at:
Veera Group of Hotels
Email: info@veeraresidency.com
Phone: +91 93639 23623